What data do we collect and how do we do it?

Our organization only collect data which is necessary for our service to run. Read below to understand what data we collect and why:

• To get an understanding of how we can improve our website we collect data when using our website.
• During the creation of an account we collect personal data such as e-mail address and password. We also want to know whether you would like to receive our newsletter. If you sign up for a membership we also need your address. The address is used to determine which tax rate we should collect. For membership’s fees and credit card handling we use a secure payment provider. No payment data is stored on any of our own servers.
• Before you can start training with us you need to enter personal data such as weight, birthday, gender, etc. These sensitive data are used for algorithms which calculate various training data. During your training session we collect data from the devices you have chosen to train with. This could be heart rate, power output, speed, etc. In general we collect all the data you need to be able to review and analyze your training.
• Our services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure our services. IP addresses, may be linked to session IDs, member IDs and device identifiers. This is done security reasons and to avoid misuse of our services.

How will we use your data?

Our prime purpose is to support our cyclists with their training. Therefore collect your data so that we can:

• Provide you with exact training data from you training session.
• Share your data publicly so you can share and compare it with other athletes (optional)
• Prevent misuse of our services.
• Keep our service running
• Analyze how we can improve our services.
• E-mail you information about our services that we believe can help you with your training

We do not share your personal data with any other companies.

Collection of data from children

Many have fond memories of riding their bicycle as a child. Indoor cycling gives children an opportunity to ride in a safe environment. Therefore we encourage children to ride within their limits. However we wish to protect the privacy of children. Therefore we do not collect personal data from children under the age of which it is not allowed in their country without the consent of their parents. This means we do not collect data from children under 13 in the United States and 16 in the European Union. If you are aware that children under the age of which it is allowed have provided us with personal data without the consent of the parents, please contact us immediately. We will immediately delete the account of any child under the age of which it is allowed to share personal data without the consent of their parents.

How do we store your data?

Our organization securely stores your data in Europe. Your data is kept with us until you wish to close down your account. We take several measures to safeguard the collection, transmission and storage of the data we collect. Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. No system is 100% secure. Our services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers. We engages providers that are industry leaders in online security, including Services verification, to strengthen the security of our services.

To help ensure that these measures are effective in preventing unauthorized access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to submit your credit card information and other personal information at the Services. Please note that if you do not use a SSL-capable browser, you are at risk for having data intercepted.

Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid services identification information for the Services you are communicating with, or send information over an unsecured connection. We recommend that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the services you are visiting (secure URLs begin with https:// rather than http://), along with the security symbol of your browser to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the services to which you are connected. Please check the validity of any services you connect to using secure communications.

Marketing

Sometimes we have some good offers that we would like our members to know about. One of the ways we tell our members about these offers is by sending an e-mail out. You only receive this kind of e-mail if you have signed up for our newsletter. We rarely use this option and if you no longer want to receive our newsletter, it is easy to unsubscribe and if you prefer you can always contact our support to unsubscribe.

What are your data protection rights?

Our organization would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request our organization for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our organization correct any information you believe is inaccurate. You also have the right to request our organization to complete the information you believe is incomplete.

The right to erasure – You have the right to request that our organization erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that our organization restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our organization’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that our organization transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at here.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our organization uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our organization uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Our organization uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our organization sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our services, so if you click on a link to another website, you should read their privacy policy.

Disclaimer

While we continue to work hard to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure, and we cannot ensure or warrant the security of any information you transmit to us. Transmitting personal information is done at your own risk.

Retention of information

We retain information as long as it is necessary to provide our services to you and others, and for our own archival records, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until you ask us to delete it. Following the deletion of your account, it may take up to 30 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain is handled in accordance with this Privacy Policy. We keep data which is required by law or needed for legitimate business purposes. We will keep your account and its data as long as we find fit. We have the right to close your account if your account has not been active for a long time. Information about you that is no longer necessary and relevant to provide our services may be de-identified and aggregated with other non-personal data to provide insights, which are commercially valuable to us, such as statistics of the use of our services.

Changes to our privacy policy

Our organization keeps its privacy policy under regular review and places any updates on this web page. Please review it occasionally. If we make changes to this Privacy Policy, the updated Privacy Policy will be posted on in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using our services and delete your account. This privacy policy was last updated on 29 August 2019.

How to contact us

If you have any questions about our organization’s privacy notice, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us here.