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Download is slow or interrupted

If your internet service provider is sharing the capacity with multiple users, you can experience slower downloads during peak hours. Some internet service providers will close big downloads to spare capacity. If this happens, we will try to restart the download for you. 


We know that some internet service providers also throttle (slow down) the internet connection. The easiest way to avoid that is to use VPN software or find a new internet service provider. You can read more about throttling here and here


Slow downloads can also be caused by the equipment you are using. You can experience a slow download if the signal of your Wi-Fi is weak. Using an ethernet cable or placing the computer closer to the Wi-Fi will help. 


In general, it should take about 6 minutes to download a ride such as Alpe d’Huez at the default setting.

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