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Download is slow or interrupted

You can experience a slow download if the signal of your Wi-Fi is weak. Using an ethernet cable or placing the computer closer to the Wi-Fi will help. 


If your internet service provider is sharing the capacity with multiple users, you can experience slower downloads during peak hours. Some internet service providers will close big downloads to spare capacity. If this happens, we will try to restart the download for you. Some internet service providers may also throttle (slow down) the internet connection to save money. 

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