If your internet service provider is sharing the capacity with multiple users, you can experience slower downloads during peak hours. Some internet service providers will close big downloads to spare their capacity. If this happens, Open Road will automatically try to restart the download for you.

If you cannot download at all, you could have security software installed, that prohibits downloads. Work PCs often have very strict security level and does not allow downloads or installations.

Some internet service providers throttle (slow down) the internet connection to save money. The easiest way to avoid throttling is to use VPN software. We will gladly help you set up the VPN software if needed. You can read more about throttling here and here. If your internet service provider is throttling your internet connection, you could also consider changing your provider.

Weak WiFi signal is one of the most common causes of slow downloads. If your computer is in a different room from your router — especially through walls — your signal may be weaker than you think. A speed test (like Ookla) may show fast speeds, but that doesn’t always reflect download performance for large files.

For reference, it should take about 6 minutes to download a ride like Alpe d’Huez at the default setting. If you’re seeing much longer times, your WiFi signal is likely the issue.

Solutions:

• Use an ethernet cable (most reliable)

• Move closer to the router

• Use a USB WiFi antenna for a stronger signal

• Use a mesh WiFi system

If you’re using 5G home internet, the router’s higher frequency bands (5 GHz or 6 GHz) often struggle to penetrate walls. A USB WiFi antenna can make a big difference — one of our users went from 40-minute downloads to 60 seconds after adding one.